Three details are enough to get a price
Pick-up point, destination, date. Nothing else is asked before the amount appears, and that is deliberate: a price you have to earn by handing over your contact details is not a price, it is a sales call in disguise.
Two guard rails sit beyond that. Above 400 EUR or 250 kilometres, the figure shown becomes an estimate clearly labelled as a fare to be confirmed, and a quotation takes over with an answer within the hour. If the routing calculation fails to respond, the same switch applies. A doubtful figure is never displayed as a firm one.
Who writes, and through which channel
Three kinds of request come in, and the right channel is not the same for each.
A traveller arriving by air books online with a flight number, and the rest looks after itself. A company or trade partner can share its requirements directly by message or email: journey frequency, passenger numbers, destinations and preferred arrangements. An urgent request, outsize luggage, or an animal other than a dog: call or message, and a human answer either way.
Email stays open for anything that is not urgent: an invoice to reissue, a programme to set for the following week, a question about cancellation terms. It is not the fastest channel and we do not present it as one.
The detail that saves ten minutes
Give the flight number, not the arrival time. The two look interchangeable and are not. A scheduled time is an intention; a landing is a fact. Flight tracking works on actual landing, and that same moment starts the 60 minutes of included waiting.
In practice, a flight that lands forty minutes late needs nothing from you and costs nothing extra. A passenger who gave the scheduled time instead ends up calling from the baggage hall to explain. That call is what the flight number removes.